Very Disappointed!

Two nights ago I had a Red Cross firecall. By the time my partner and I had arrived to provide assistance we found a family standing out in the dark and cold all alone. The Louisville fire and police department had left them. I've probably been on about a dozen of these calls now and never seen anything like this before. I was shocked that none of the officials thought about waiting with them. Especially since there were children involved. Now, I'm not just going to pin this on the fire and police department. Why couldn't a neighbor have invited them in. What ever happened to neighbors helping each other out. As you can tell the frustration is still very fresh. I feel like I need to write a letter like my grandfather would.